Delivery
We ship to all 50 states, Washington DC.
All orders are shipped with a UPS tracking number.
Always free shipping for orders .
During sale periods and promotions the delivery time may be longer than normal.
Return
Elessi will accept exchanges and returns of unworn and unwashed garments within 30 days of the date of purchase (14 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
Help
Give us a shout if you have any other questions and/or concerns.
Email: service@Queengood.com
Phone: +85259242174
Miriam Lozano (verified owner) –
This beautiful, the only thing I missed was one of the straps, the package didn’t come complete.
Amazon Customer (verified owner) –
This is a wonderful value. I love the pattern!
Sandi (verified owner) –
This is the second set that replaced the first one that was defective. The replacement was quick on shipping, and this set is perfect. Great service
Kee-Li (verified owner) –
I got this as a gift for my grandma and was pleased with the bags but then I saw that the brand pin was noticeably crooked on the main purse. It makes the bag looks like it’s cheap in quality despite it being nearly $50. Other than that, the bag is sturdy and feels nice. The materials don’t look cheap, there’s just the minor mistake on a pretty important part of the bag.
irvina (verified owner) –
Beautiful handbag, only problem is zippers, not sure why they reopened after being zipped close. That was noticed when I took it out the box. Hasn’t happened since.. But I’m a bit nervous it could happen when being used. Love the softness of the bag. Would love to order more colors.. but I’ll try this one out for a bit first.
Bartholomew Cubbins (verified owner) –
While I really liked the look of both bags, they did not hold up. Used only for the summer before the rubber filling between the handle straps started to peel off. Once that came off, the edges of the straps started to fray. The cardholder is basically useless. The wallet was OK – zipper is a bit rough. The old adage “you get what you pay for” really applies to this product.
Monica Swindall (verified owner) –
Still using these for Work.
Crossbody is short. Wish adjustable strap was longer. Other than that Good
Lisa (verified owner) –
For the price, quality is excellent. I was expecting a $300 leather purse. I ordered the bronze gold and it looks very classy. It matches my luggage perfectly. I love the matching wallet, my phone fits in it perfectly.
Only thing was the little card holder was missing. I plan to order more colors!
Madison G. (verified owner) –
I bought this as a gift. I hope it holds up. I like that there were many color choices. The 3 larger pieces are more sturdy. The wallet isn’t the best quality.
Brittany (verified owner) –
The big bag is perfect for office work or case files and notes. I’m able to hold my 15 case files and work laptop in it while still having room. I use the smaller purse and wallet for personal use and overall enjoy the bags. The wallet has some good space in it for cards and works perfectly. The only issue I have found is the big bag will fall and fold so the bottom does not lay flat after a few weeks of use. I also wish the pickets on the inside were bigger. They are slightly bigger than my business cards. Overall, not a bad bag and I would recommended it for anyone looking for a work bag and personal purse.
arieanna (verified owner) –
i’m using this just to keep in my car and take around with me. there could be more materialistic things that should make this better. the zipper in the wallet is very small and the picture wallet doesn’t open properly
coffeehippie (verified owner) –
I had ordered my daughter a set for Christmas, and she loved it. When it was time for me to look for a new purse, I just decided to get myself a different color. Excellent buy! I will be getting these in other colors. They look sharp, are well mad3 and come with several pieces. Great buy!!
Rivera (verified owner) –
Resistente y linda
Tia (verified owner) –
I love everything about this bag!
Cute, sturdy, affordable!
My only one dislike is that the wallet isnt very big, and only has 8 credit card slots.
I would definitely purchase from them again! :-)
shatavia grier (verified owner) –
I love the set
Mary Cunningham (verified owner) –
Great value and craftmanship. Can’t recommend this purse combo. Absolutely love it.
LORI YARBROUGH (verified owner) –
I could not believe my eyes when I received my package. This was a beautiful handbag with wonderful workmanship. So far, I’ve only used one piece and of course that’s the handbag itself. It’s not only beautiful but it is so sturdy.
Madison G. (verified owner) –
I bought this as a gift. I hope it holds up. I like that there were many color choices. The 3 larger pieces are more sturdy. The wallet isn’t the best quality.
diane hernandez (verified owner) –
Met my needs very well so I didn’t need so much luggage
Amazon Customer (verified owner) –
This set it just what I needed. The purses are a great size to swap around and the wallet is a good size. They are great quality and holding up very nicely!
Cathleen Richards (verified owner) –
This set is suitable for many occasions.