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We ship to all 50 states, Washington DC.
All orders are shipped with a UPS tracking number.
Always free shipping for orders .
During sale periods and promotions the delivery time may be longer than normal.
Return
Elessi will accept exchanges and returns of unworn and unwashed garments within 30 days of the date of purchase (14 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
Help
Give us a shout if you have any other questions and/or concerns.
Email: service@Queengood.com
Phone: +85259242174
Surita Wynn (verified owner) –
Thrilled with this bag. I was just looking for the large bag but to get the bonus small shoulder bag, wallet, and card holder was the icing on the cake. The bag feels strurdy and holds all I need while maintaining its shape allowing me to access the contents with ease. I am giving it 4 stars instead of 5 because the shoulder bag came with a bubble on the surface that caused a small peeled off area. I probably could have returned this for a replacement but it was not so severe for me to do this. Besides, I mainly bought this for the large bag and it came in perfect condition.
Steph (verified owner) –
Zipper was not attached correctly. I wanted to return and re-purchase but I was not going to get a full refund. I am not happy about this at all because now I am stuck with a purse that I don’t like.
Deb (verified owner) –
Zipper broke quick but manageable. I got these for my teenager and she overall loves the set
Paula (verified owner) –
love love love this purse and all totes!
Mrs. Glover (verified owner) –
Nice set, ideal for daily use, low maintenance. Got it for a friend, she loved it
Theresa Fletcher (verified owner) –
I use it for work to carry my laptop snacks and headphones and hand sanitizer more can fit but that’s all I need and it really cute
Erin (verified owner) –
I’ve had these for years and still get compliments on the bags! They are so cute and durable. Barely a snag or loose string since i’ve had them.
lex (verified owner) –
I like the amount of items you get but the lacked it quality. Made about like something you would buy at Walmart which is about right for the price.
Amazon Customer (verified owner) –
So pretty and accommodating
Breezy Olsufka (verified owner) –
I loved the style and how it fit for me. The color is amazing and quality felt very sturdy. After 3 months of use, the larger tote bags handle has started to come apart. Switched to the smaller over the shoulder bag. So far has held up for 2 months. Overall good for the cheaper price.
6 months of use *** The straps are coming undone a bit but it still holds regardless of weight. Still stand but my previous statement!
Joseph P Grillo (verified owner) –
Bought the three bag set and have used the tote and crossbody bag almost daily for about a year. Tote stood up to many days of over stuffing with my work laptop and papers- the straps are finally starting to wear down. Same with the crossbody bag- the edge where the straps are sewn in are starting to fray and will need to be replaced.
These bags won’t last you a lifetime, but they are pretty amazing quality for the price tag. I get compliments on the look all the time, and given the amount of abuse I put these bags through, I would say it’s worth it, even if I have to replace it every year.
Mrs. Glover (verified owner) –
Nice set, ideal for daily use, low maintenance. Got it for a friend, she loved it
RANDALL T. (verified owner) –
I get so many compliments every time I carry it. A couple of my friends have ordered the purse after seeing mine. Hope it holds up.
Madeleine Phipps (verified owner) –
Not my style
SRackers (verified owner) –
Both the large and medium bag stand up and hold their shape. The medium bag is perfect for everyday use. Since these are not real leather, I’m not sure how they will hold up. I’ve had several compliments on the color/style of the bags. Have not used the wallet yet, but it seems a bit flimsy compared to my leather wallet which is stuffed full. I have used the small photo carrier for DL, CC and health card for my tiny purse and it works well.
aneudy (verified owner) –
Mi esposa para su uso personal le gustó mucho
P8ge B (verified owner) –
My purse-loving grandmother loved my bag so much she had me order her the same one. Its very cute and great for the price. My only gripe would be sturdier material so that it doesn’t bend and crease.
Joie Green (verified owner) –
One of my bags, had black spots on the inside that appear to be makeup. Otherwise nice bags. Great for traveling etc.
Laura (verified owner) –
I purchased this to use as a tote. I like the small pruse, it fits into the larger with my Bible. Did have a strong plastic smell when it arrived but dissipated quickly